commercial snow removal

Red Flags to Look for when Hiring a Commercial Snow Removal Company

As a commercial property manager, the onus is completely on you to maintain safety standards, aesthetic appeal, and overall functionality of your property. It takes meticulous attention to detail to accomplish all of this successfully, especially in the middle of a bitter cold Canadian winter. You may find yourself in a position where you need to outsource a commercial winter property maintenance company in your area to perform certain tasks like ice and snow removal. But how can you tell if you’re making the right choice?
Here is a list of a few major red flags to pay attention to when looking for qualified and reputable winter property maintenance contractors in your area. 

Lack of Certification, Credentials, or References

Contracting work, whether it’s landscaping or winter property maintenance, is a visual type of job by nature. Most clients will want to see pictures of past work to judge the quality of it themselves—and rightfully so. Some prospective clients may even ask to see a contractor’s credentials or ask for references, so they can speak to past clients.

All of this, along with reading online reviews, is part and parcel of doing your due diligence and to make sure that you’re not getting ripped off. If a commercial snow removal contractor flat out refuses to provide you with references or simply doesn’t have any, then you should take this as a major red flag. At the very least, it’s a huge risk to hire a snow removal service without proof that they can do a good job. Lack of certification, credentials, or references can also culminate in predominantly bad reviews and no insurance.

How They Respond to Negative Reviews

Adding on to that point, you should also look at how the company responds to negative reviews. Some negative reviews may be warranted, while others can be a little over the top and ridiculous. It’s up to you to judge for yourself. Regardless of the reasonability of the negative review, how the company responds matters. Are they rude and combative? Or are they apologetic and attempting to rectifying the situation? These factors are a good indication of what this company will be like to work with and whether or not they’re a legitimate business that knows how to appropriately handle their affairs. 

Inability to Uphold Contractual Obligations  

As an Ontario business owner or property manager, you need to hire a reliable and reputable commercial property maintenance company that honours their contractual obligations. The contract should state specific stipulations of your work order agreement including the date and time of the service, an approximate timeline in which the service will be delivered, and any other outstanding agreed upon factors or situations. If you notice a pattern of contract breaking from an individual contractor or winter property maintenance company, then you should consider hiring someone else immediately. 

Use of Unsecured Ice and Snow Melting Products

It’s just as much your responsibility as it is that of the snow removal contractor to adequately research the ice and snow melting products that are being used on your commercial property. If protecting the environment, your local ecosystem, and reducing your carbon footprint are important to your business, then you should make sure that the ice melting products used are approved by Environment Canada. Toxic chemicals in certain ice melters can make their way into your local sewage system and disrupt or destroy native underwater ecosystems and animal habitats. 

Communication Issues

Pay attention to the various communication platforms that the company has available. Are they on social media? Do they have an email or phone number where you can reach them? Do they offer live chat services on their website so you can ask them a quick question? Good communication is one of the most important cornerstones of customer service. If you’re having a hard time just getting in touch with a snow removal company to get a quote, ask a question, or book their services, then imagine how hard it will be when you’ve actually hired them for a job.

Poor communications skills can lead to a lot of confusion and service discrepancies, which will only serve to waste your valuable time. Make sure that the company you hire is easy to get a hold of and that they take the time to answer all of your questions. 

The Contract Is Hard to Understand

Any time you sign a contract, you should expect to see some unfamiliar legal jargon. That’s perfectly normal. But, be aware of commercial property maintenance contracts that try to pass off purposely confusing and nonsensical legal jargon as standard contractual stipulations. 

Ask a lawyer to peruse your contract and explain any points or concepts that are unclear. The contract should include a list of services that will be provided, terms, the payment schedule if there is one, and the amount to be paid. You should be able to understand what you’re agreeing to.

Old or Poorly Maintained Snow Removal Equipment

Snow removal services can be a big business expense, which is why you want to make sure that it’s being done right using high-end and well-maintained equipment. Dull shovels and poorly maintained snow plows can actually damage your pavement, pathways, and even your lawn. Ask the snow removal company how old their equipment is as well as how well and how frequently it’s maintained. If the equipment looks like it’s been through the ringer, it’s more than likely it will do more harm than good to your property. 

Why Choose FOREVER GREEN LAWN & LANDSCAPE INC. for Your Winter Commercial Property Maintenance

At FOREVER GREEN LAWN & LANDSCAPE INC., we value our clients and have spent the past two decades building a good reputation throughout Toronto and the GTA. We provide a variety of winter property maintenance services including ice and snow removal, salting/de-icing, clearing gutters, wrapping trees and bushes, and so much more. Contact us today to book a consultation with one of our property maintenance experts. 

Red Flags to Look for when Hiring a Commercial Snow Removal Company Forever Green Lawn and Landscape Inc 2021-07-15 06:08:58 What do you need to know when hiring a winter property maintenance company?Here are some red flags you should pay attention to before hiring commercial snow removal and property maintenance services. Snow Removal

With the evolving COVID-19 situation among us, many businesses and organizations have implemented,or are beginning to implement business continuity plans that aid in social distancing efforts. What this means for your properties is that we’re continuing to implement plans with the aim of keeping our business running as close to normal as possible.

FOREVER GREEN LAWN & LANDSCAPE INC. has protocols and business continuity plans in place to ensure that we can continue providing all regular commercial outdoor services to your properties without significant changes or interruptions. Our services are always happening on the outdoors of your properties, meaning that we will be able to continue serving you without entering your workspaces, ensuring that social distancing protocols are followed.

Our focus remains on the health and safety of our staff, clients, and communities. In order to continue successfully operating, we have implemented internal protocols for all staff that will work to keep all of us safe and protected. We have increased the cleaning and sanitization of our equipment and machinery used to service your properties, and are ensuring all employees are informed and remain compliant.

As of today, all our normal operations are in full working order. That means that for you, our valued clients, it remains business and service as usual without interruption for the foreseeable future. Our lines of communication are always open, should any changes arise.

We look forward to continuing to service your properties and working together to keep your outdoor spaces maintained and safe.